7-day money-back guarantee: If you are not satisfied with Premium, request a full refund within 7 days of your first payment for a site. No questions asked.
1. Eligibility
The money-back guarantee applies when all of the following are true:
- You upgraded a site to Premium (monthly at $7.97 or annual at $47).
- It is within 7 calendar days of that site's first Premium payment.
- You have not already received a refund for the same site license.
2. How to request a refund
Email [email protected] with:
- Your account email address.
- The site URL or slug you upgraded.
- Date of purchase (approximate is fine).
- Brief reason (optional — the guarantee does not require one).
We aim to respond within 2 business days.
3. Processing
Approved refunds are processed through our payment provider (Freemius) to your original payment method. Depending on your bank or card issuer, funds may take 5–10 business days to appear.
When a refund is issued, the Premium license for that site is revoked immediately and the site returns to the free plan (preview password, domain limits, and quotas apply as described in our Cancellation Policy).
4. Renewal payments
The 7-day guarantee covers your first Premium payment per site. Renewal charges (second month, second year, etc.) are generally non-refundable unless required by applicable consumer law. Contact us if you believe a renewal was charged in error.
5. Partial refunds & proration
We do not offer partial refunds for unused time after the guarantee period. If you cancel, you keep Premium access until the end of the paid period — see Cancellation Policy.
6. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue quickly. Unauthorized chargebacks may result in account suspension while the dispute is investigated.
7. Expert / custom build services
Separate human-led website build quotes (outside the self-serve HaWa subscription) are governed by the statement of work or quote provided for that project, not this policy.
8. Contact
TechOven Solutions — refunds & billing: [email protected]